Across Africa, there are an estimated 800 million middle to low-income, hard-to-reach and largely unbanked consumers
Most of these mass market Customers live in rural or peri-urban areas, and do not have access to conventional retail services like shopping malls and convenience stores.
Copia is currently serving these Customers by leveraging technology, strong relationships with suppliers, financial services providers, a network of over 50,000 Agents, seamless logistics systems and innovative partnerships.
Our Reach in Numbers
- Over 4,000 products accessible on our platform
- Network of more than 50,000 Agents serving as ordering and collection points
- 81% of our Agents are women, serving 75% of Customers who are also women
- Over 2 million unique Customers annually
- Currently serving 500,000+ monthly Customers in peri-urban and rural areas
- Fulfilled more than 13 million orders to date
Serving middle to low-income African consumers, regardless of their income level, access to technology or location
Copia doubled its business in 2022 and projects to achieve the same growth in 2023. Today we serve over 1.9 million Customers in Kenya.
Our foot print & delivery network
Our current delivery region covers Kenya’s rural population, with expansion happening all the time. We currently deliver to all or part of the Counties in Central Kenya, Western Kenya, Eastern Kenya and Rift Valley. Here is a list of where we can be found:
- Baringo Bomet
- Bungoma Busia
- Elgeyo Marakwet
- Tharaka Nithi
- Trans Nzoia
- Uasin Gishu
Copia has built a network of over 50,000 Agents, small shopkeepers who serve as ordering and delivery points across parts of Kenya. This allows Customers to choose how they interact and shop with Copia – online on www.copia.co.ke or offline through the Agent.
Copia provides unrivaled, direct access to a large, previously anonymous customer base for our suppliers. We collaborate with key suppliers during community activations and other marketing promotions to increase product awareness and sales. Our customer market intelligence allows us to share valuable insights on products with our suppliers, and Copia is able to fulfil orders on time and in full by leveraging mobile technologies, a network of local Agents, and proprietary logistics systems.
Environmental and Social Policy Statement
We believe that doing the right thing for our people, the communities in which we work, and the environment leads to better business results. Environmental and social best practices are integrated throughout our business, including our supply chain, agent and customer sales, and human resources.
Download our environmental and social policy statement here.